Frequently Asked Questions

Emilia Cross is a premium dating platform offering video calls, secure messaging, and the ability to send virtual gifts to your favorite profiles.

Credits allow you to send virtual gifts to catch someone's attention. You can purchase credit packs directly within the app via the "Subscriptions & Credits" page.

Once you match with someone (mutual like), you can start a video call directly from the chat for a more authentic interaction.

The VIP status offers exclusive features and better visibility! You can subscribe directly from the app by clicking on the VIP badge on your profile, or from the credits page.

Yes, Emilia Cross allows you to delete messages for yourself, or for everyone in the conversation, similarly to WhatsApp.

Absolutely. We use advanced encryption technologies and strict identity verification (KYC) to ensure a safe environment.

On the respective user's profile, or directly in the chat, click on the report icon. Our moderation team will intervene promptly.

Please verify that your credit card is valid. If the issue persists, use the contact form at the bottom of the page to reach our customer support.

You can manage your subscription directly from your personal space in the "Subscriptions & Credits" section, or by going to the subscription settings of your Apple (App Store) or Google Play Store account. The cancellation will take effect at the end of your current billing period.

To delete your account, go to your profile settings and scroll to the bottom of the page. Click on the "Delete my account" option and follow the instructions. Please note that this action is irreversible and will erase all your data, messages, and credits.